Privacy Policy

Last Updated: November 12, 2026

LostGearBuddy, doing business as PixieTable (“PixieTable,” “we,” “us,” or “our”), helps guests watch for Walt Disney World and Disneyland dining reservation openings. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website at pixietable.com and related services (collectively, the “Platform”). By using the Platform, you agree to this Privacy Policy, which is incorporated into our Terms of Service.

Information We Collect

We collect information depending on how you use PixieTable. We collect only what we need to provide the Platform.

Account and profile information

When you register, we collect information such as your name, email address, and password. If you opt in to text messages, we also collect your mobile phone number and record your SMS consent and the time of opt-in.

Dining alert content

When you create dining alerts, we collect the preferences you provide, including:

  • Restaurant and park/area selections
  • Dining date, party size, preferred time, and time window
  • Alert status, match results, and related timestamps

Payment information

If you subscribe to a paid plan in the future, payment details will be collected and processed by our payment processor (such as Stripe). We do not store full credit card numbers on our servers. We may receive billing contact information, subscription status, and limited transaction details.

Device, cookies, and analytics

We automatically collect certain technical information when you use the Platform, including:

  • IP address, browser type, device type, and operating system
  • Log data about how you use the Platform (pages viewed, features used, errors)
  • Session cookies to keep you signed in on the web

Communications with us

If you contact support or otherwise communicate with us, we collect the information you provide, such as your name, email address, and the content of your message. We may also send transactional emails related to your account and dining alerts.

California privacy categories

For California residents, the following table summarizes categories of personal information we collect and our typical purposes. We do not sell personal information.

  • Identifiers (name, email, phone number, IP address, account ID) — to provide the Platform, support, security, and SMS alerts you request
  • Customer records (name, email, billing contact info) — to manage your account and any subscriptions
  • Commercial information (subscription and purchase history, if applicable) — to process payments and manage your plan
  • Internet or network activity (usage logs) — to operate, improve, and secure the Platform

We do not intentionally collect Social Security numbers, government ID numbers, health information, or other sensitive categories unless you voluntarily include them in content you store on the Platform.

How We Use Your Information

We use personal information to:

  • Provide, maintain, and improve the Platform
  • Authenticate users and manage accounts
  • Create and monitor dining alerts you configure
  • Send transactional email and, if you opt in, SMS notifications when matching dining availability is found
  • Process subscriptions and billing, when applicable
  • Monitor usage, debug issues, and protect against fraud and abuse
  • Respond to support requests and communicate with you about the Platform
  • Comply with legal obligations

We may use aggregated or de-identified information that cannot reasonably identify you for analytics and product improvement. We do not use your personal information to serve targeted advertising within the Platform.

SMS / Text Messaging

If you opt in to PixieTable dining alert texts, we use your mobile number to send transactional messages about alerts you create, including when a matching reservation opening is found. Message frequency varies based on your alerts. Message and data rates may apply. You can reply HELP for help or STOP to opt out.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How We Share Your Information

We share personal information with service providers who help us operate PixieTable. They may use your information only to perform services for us. Our service providers may include:

  • Cloud hosting providers
  • Email delivery providers for transactional messages
  • SMS delivery providers (such as Twilio) for text messages you opt into
  • Payment processors (such as Stripe), when you subscribe to a paid plan

We may also share information:

  • If required by law, court order, or legal process
  • To protect the rights, safety, and security of PixieTable, our users, or others
  • In connection with a merger, acquisition, or sale of assets (we will notify you where required by law)
  • With your direction or consent

PixieTable is an independent service and is not affiliated with The Walt Disney Company. When you follow a link to book a reservation, you interact directly with Disney’s websites and systems under Disney’s own terms and privacy practices.

Your Choices and Rights

You may access and update much of your account information by signing in. You may opt out of SMS by replying STOP to any PixieTable text message. Transactional emails related to your account may still be sent.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at support@pixietable.com. We may need to verify your identity before responding.

California residents may have additional rights under the CCPA/CPRA, including the right to know what we collect, request deletion, and not be discriminated against for exercising your rights. We do not sell personal information.

We do not respond to “Do Not Track” browser signals.

Security

We use commercially reasonable safeguards to protect your information, including encryption in transit (HTTPS/TLS) and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Platform. If you delete your account, your content becomes inaccessible immediately. We delete personal information from active systems within 30 days and from backups within 60 days, except where we must retain information to comply with law or resolve disputes.

International Transfers

PixieTable is operated in the United States. If you use the Platform from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate, which may have different data protection laws than your country.

Children’s Privacy

PixieTable is not directed to children under 13, and you must be at least 13 to create an account. If you believe we have collected personal information from a child under 13 without appropriate consent, please contact us at support@pixietable.com and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website and update the “Last Updated” date. Continued use of the Platform after changes become effective constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy or your personal information? Contact us at support@pixietable.com.